At Hytrans Systems BV (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website and services.
If you have any questions or concerns regarding our privacy practices, please contact us using the details provided at the end of this policy.
Information we collect
We collect various types of personal data from you depending on how you interact with our website and services. The types of personal data we collect include:
1. Information you provide directly
- Contact information: When you fill out forms or contact us, we may collect your name, email address, phone number, and other contact details.
- Account data: If you create an account or subscribe to our services, we may collect login credentials, preferences, and any other information necessary to provide you with our services.
2. Personal data we collect
- Usage data: We collect information about your interaction with our website, including IP addresses, browser type, device type, pages visited, and time spent on our website. This data helps us improve our website and better understand how users interact with our services.
- Cookies and tracking technologies: We use cookies and similar technologies (such as Google Analytics) to collect data on how you use our website. For more details, please review our Cookie Policy.
3. Collection and use of personal data belonging to customers, suppliers and other contractors
(Potential) customer
If you are a (potential) customer of ours, we will use your data to be able to send you an offer, to be able to determine what specifications or wishes certain goods or services must satisfy, in order to be able to deliver goods or carry out the activities for you, in order to be able to invoice you and to be able to communicate with you quickly and efficiently concerning the implementation aspects of the agreement.
(Potential) supplier
If you are a (potential) supplier or another contractor, your personal data can also be processed for concluding and performing the agreement. In case of purchasing, this is necessary in order to be able to inform you what specifications or wishes certain goods or services should satisfy in our opinion, to be able to send a request for an offer or to place an order with you, to be able to pay your invoices and to able to communicate with you quickly and efficiently concerning other aspects of the agreement.
You are not obliged to provide your personal data to us. If you do not provide personal data to us or provide us with insufficient personal data it may be the case that we will not be able to carry out the abovementioned activities.
4. Direct marketing to customers
If you are a customer that places regular orders with us, we will store and use the personal data you have provided in order to be able to inform you personally by e-mail in the future of our existing and new products and services and possibly make you an offer in this connection. If you are a one-off client of ours or a prospect we will only send you marketing e-mails if you have granted us your approval to do so in advance.
If you are an existing customer, we have a legitimate interest in using your personal data for this purpose, namely selling our products and services. If you no longer wish to receive any marketing newsletter/e-mail, you can unsubscribe with the link provided at each newsletter.
5. Other purposes
We would like to inform you that we do not use solely automated decision-making. We use the personal data we collect for various other purposes, including but not limited to:
- Providing and improving Services: To operate and improve our website and services, including ensuring functionality and personalizing user experiences.
- Communication: To communicate with you about your account, respond to your inquiries, and send important notifications (e.g., service updates).
- Analytics: To analyze website traffic, usage patterns, and performance metrics to enhance user experiences and optimize our services.
- Compliance: To comply with legal obligations, protect our legal rights, and prevent misuse or fraudulent activity.
Lega basis for processing personal data
We will only collect and use your personal information where we have a legal basis to do so. This may include:
- Your consent: Where you have provided consent for specific processing activities (e.g., opting in to marketing communications).
- Contractual obligations: Where the processing of your data is necessary for fulfilling a contract you have entered into with us (e.g., providing a service).
- Legitimate interests: Where processing is necessary for our legitimate interests, provided it does not override your fundamental rights (e.g., improving our services).
How we share your information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- Suppliers: In connection with the performance of a possible agreement with you we can provide your personal data to parties that supply parts, materials or products to us or who perform activities on our instructions.
- Service space providers: We furthermore can make use of external server space for the storage of (parts of) our sales and purchasing records and our records of business relations. Your personal data are part of these records. Therefore your personal data are provided to the service space provider. We also use Microsoft Office and the related storage facilities for e-mails and other files.
- Mailing service: As we make use of a newsletter mailing service, your personal data are finally transferred to the provider of this service.
- Other service providers: We may share your information with trusted third-party service providers who assist us in operating our website or services (e.g., hosting, analytics, marketing). These providers are bound by confidentiality agreements and only process your data as instructed.
- Authorities: We may disclose your personal data to law enforcement or regulatory authorities if required by law or to protect our rights, safety, or property.
- New owners: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.
Data retention
If you requested an offer from us, but you did not become a customer of ours, we will remove your data at most five years after our last contact. We will also remove your personal data at most one year after our last contact if we received an offer from you but we did not become your customer.
If you did become our customer or we did become your customer, we will for service purposes retain your personal data for a term of 7 years after the end of the financial year in which the agreement with you was performed.
Your rights
You have the right to request to inspect your own personal data. Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- Right to access: You have the right to request access to the personal data we hold about you.
- Right to rectification: You can request corrections to any inaccuracies in your personal information.
- Right to erasure: In certain circumstances, you may request that we delete your personal data.
- Right to restrict processing: You may request to limit how we process your data in certain situations.
- Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
- Right to object: You have the right to object to the processing of your personal data to the extent we rely on our legitimate interest.
- Right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time.
- Right to lodge a complaint: You have the right to lodge a complaint with the relevant supervisory authority. If you live or work in the Netherlands or if an alleged infringement of the General Data Protection Regulation took place in the Netherlands, that is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
To exercise any of these rights, please contact us using the details provided below.
Data security
We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and other security protocols to safeguard your information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-party Links
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. We encourage you to review this policy periodically.
Contact us
If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us by sending an email to marketing@hytrans.com.
